Hello. I’m Caroline, an Experience Designer. I have over 20 years working across sectors, such as finance, transport, utility, health care and others.
“I am at my best and happiest
with a challenge – something that makes me think “How the hell am I going to do this?”
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Work
Janus Henderson
A new combined digital experience for established brands
Janus Capital Group and Henderson Global Investors merged to form Janus Henderson Investors. Following the merger, the asset management firm had the large task of amalgamating the multiple websites they had on different CMS platforms, with different brand identities and disparate visual approaches.
We held global meetings twice a week to ensure that all stakeholders had a voice over their relevant sections as well as maintaining expectations across project.
Workshops were held with key stakeholders to uncover the issues and opportunities that could be improved upon.
Moat Homes
Redesign of company website & account portal
Part of a team that was tasked with creating and delivering a best-in-class digital experience which empowered and enabled customers to self-serve at any time of day or night.
moat.co.uk
Homeserve
A leading home assistance provider for UK homes.
We partnered with Homeserve to help them (through a series of identified quick wins) to reach their business objectives quickly. We reduced the steps and interactions to apply, found different ways to configure products, provided a more personal and contextual experience and reduced the noise overall choosing to focus on features and benefits.
We wanted customers to feel confident in their choices. We created an IDD flow (self identification ‘progressive’ form) This greatly reduced confusion and uncertainty and helped Homeserve to onboard new customers.
Valley Bank
Home Owners Association
Valley Bank (HOA) (through an opportunity assessment) realised that their HOA customers’ needs weren’t being met and were overlooked online. Existing and new customers relied heavily on a face to face personalised sale to meet their needs. This had to be addressed.
To enable the customers to self identify and reduce traffic through the call centre – we introduced a wizard to guide and empower the customers.
Other stuff
During the last 20 years I have worked across a broad range of clients.
VISA
Over the years I have worked with VISA and partnering companies to visualise POC products around mobile payments
More
National Rail
I have worked within the transport industries for a large proportion of my career. I was recently involved in a National Rail pitch…
MS Amlin
Working remotely and in collaboration with another designer to concept and put together the creative for the pitch.
More
ITV Studios
I worked with ITV STUDIOS to bring their MIPCOM offering to life. Meeting rooms, posters, interactive touch-screens and brochures
Driving user experience from concept to release
by researching user needs and defining themes, collaborating, creating user stories, building prototypes, validate thinking. Test…
and then test again.
They say…
Robert Sodano
Senior Customer Success Manager
Caroline is one of the most knowledgeable and practical visual creatives I have come across, always able to come up with solutions, across platforms and never shrouding the creative process in smoke and mirrors. Her practical and personable approach, engenders confidence across teams and discliplines. And as a client service professional, I have always felt that my input is valuable to the creative process through Caroline’s open and collaborative philosophy. Thanks Caroline!
Martin Bui
Experience Design Director
Having Caroline on my team has been very positive and enriching in terms of design knowledge and culture building. She brings a human-centric approach to her designs and creativity that truly uplifts the experience and modern interaction principles.
She gets UX and can deliver it into beautiful visual interfaces that balance business requirements and user needs. As a person, she has brought energy to the team by continuing to share knowledge and inspirations that are relevant and meaningful.
She has also lead multiple projects, accounts, and teams ranging from large scale platform builds to innovative pitch concepts. I am very grateful to have work with her and get to know this wonderful lady.
Peter Gough
Digital Experience Leader & Agency Founder
Caroline is a rare breed of designer – truly T-shaped with broad design skills including information design, digital brand and typography.
Her vertical and real expertise is digital product UI/UX and design systems. I’ve had the pleasure of working with Caroline on many design projects including app UI design systems to global website UX – and also managed Caroline during her many years at ORM.
Caroline has an abundance of common-sense and practicality, with the emotional intelligence required to lead a design team and care about the end-user experience. Caroline just gets stuff done, fast, without the faff and fluffy language – and it’s the reason why our clients love working with her.
Designer in London 